ParagonEDS is a premier IT Company aimed to provide high quality software technology and value-added IT related services including HR consultancy. For details please visit www.paragoneds.com for more details.
We provide HR consultancy services specifically to Middle East and Pakistan market. So far we have successfully provided number of professionals from across the world to different industries like Technology, Oil and Gas, Telecom and Financial Institution sectors.
Client’s Introduction
We provide HR consultancy services specifically to Middle East and Pakistan market. So far we have successfully provided number of professionals from across the world to different industries like Technology, Oil and Gas, Telecom and Financial Institution sectors.
Client’s Introduction
Our Client is a leading Saudi company in the engineering and realization of telecommunications networks and systems. Since its beginning, it has developed wide experience and in-depth technical expertise. They provide customers with professional services and solutions across many areas of telecommunications.
Business areas wherein our client is conducting and delivering services include:
Business areas wherein our client is conducting and delivering services include:
- Turnkey Multi-Media Communication Systems
- Outside Plant Fiber Optics and Copper Cable Systems
- Wireless and Radio Systems
- Microwave Radio and Microwave Link Systems
- Satellite Communication Systems
- Telephone Equipment and Systems
- Telecommunications Consultancy and Provision of Technical Manpower.
- GSM Networks Implementation – from Network Planning till the full integration of BSS NSS and MSS Cycle.
- Submarine Fiber Optic Cable Systems, Engineering and Laying.
- Prepaid Landline Switching Services.
- LAN/WAN Data Networks.
Job Code : TR-00421
Job Title : Help Desk Officer
Qualification : Bachelor’s Degree (Computer Science)
Experience : 3+ year
Location : Saudi Arabia / Pakistan
Job Title : Help Desk Officer
Qualification : Bachelor’s Degree (Computer Science)
Experience : 3+ year
Location : Saudi Arabia / Pakistan
Responsibilities:
- Attend IT Help Desk main Hotline Number
- Create Incidents and Service Requests on IT Service Management application called SD+
- Act as the focal point for any major IT incidents/problems and coordinates between different IT entities to resolve the problem.
- Follow up service requests and IT web support mails related to Service requests. .
- Providing Technical Support to IT Clients.
- Configure Outlook email, Internet Email, Network Connection (Map Drive), Configure Real Player, Media Player.
- Supporting all Corporate Applications / Devices owned by IT.
- Troubleshooting Desktop’s problems remotely.
- Install IT Standard Applications.
- Reset User Domain Password, SAP Passwords.
- Arranging meetings with Vendors & other IT Units to discuss Pending Issues and Trends.
- Expedite Requests by escalating it to the right key person.
Qualification:
- Customer Focused
- Must be able to work in shift
- · 3+ years experience in IT Supporting MS Windows environment (XP, Vista, Office 2003)
- MCP or MCSE (optional)
- Fluent in English
- SAP support experience is a plus
- Bachelor’s Degree (Computer Science)
- Be willing to travel overseas for medium term assignments extensively
- Be go getters with a never say die attitude
Urgently send us your resume with “Help Desk Officer “in subject to
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